24/7 automated customer response
Configured and tested for your AI Receptionist implementation.
What it does
A complete solution for your operation.
AI Receptionist gives your business a professional, always-available first point of contact for customer inquiries across email, SMS, and optional website chat. It can answer common questions, collect customer information, qualify leads, assist with appointment requests, and route inquiries based on your business rules. AI Email can connect to your existing business email, including custom domain email, Gmail, Outlook, Yahoo, or other supported providers, with options for draft-only, approval-required, or automatic replies. AI SMS allows customers to text your business and continue an AI-powered conversation, while an optional AI website chat can be installed on your existing website. All channels use the same business knowledge base containing your services, business hours, FAQs, appointment workflow, routing rules, and preferred communication style. The AI can capture leads, identify customer needs, send notifications, maintain conversation history, and escalate complex inquiries to your team when human assistance is needed. DLR Automation handles the setup, configuration, conversation flows, integrations, testing, quality review, and launch support to help your business respond faster, reduce repetitive customer service tasks, and capture more opportunities.
Core features
Everything needed to put the service to work.
Lead qualification and intelligent routing
Configured and tested for your AI Receptionist implementation.
Appointment booking and follow-up
Configured and tested for your AI Receptionist implementation.
Conversation history and business insights
Configured and tested for your AI Receptionist implementation.